Canadian Birth, Marriage and Death Certificates

Privacy Policy

Privacy Policy

We do not keep any personal information after processing your application, once your application has been submitted your information is deleted permanently. We have no access to your credit card information; once an order is placed our credit card processor informs us of whether or not the transaction is approved and does not give us any of your credit card information. We take your security and privacy very seriously.

If you have any question or concerns, please contact us immediately:

Our Commitment to Privacy

It is important to us that your privacy is protected and the personal information you provide us is collected, used and disclosed only for the purposes of that which you have authorized us. The information provided to us in your application is collected, used and disclosed solely for the purpose of requesting the documents which you require from the respective government agencies. Your personal information will only be submitted to the agency to which you directly authorize us to do so at the time your application is submitted. All information submitted is strictly confidential and will not be passed on in any other form for any commercial purpose.


This privacy policy has been developed in compliance with Canada’s Personal Information Protection and Electronic Documents Act, herein referred to as PIPEDA. PIPEDA sets out rules for how organizations such as ours can collect, use and disclose your personal information. Read the full Act at the following link:

By using this site, you consent to the terms of our privacy policy for the collection, use, and disclosure of your personal information for the purposes set out below. We do not collect, use or disclose your personal information for any other purpose than those identified below, except with your consent or as required by law.

What is personal information and what personal information do we collect?

Personal information is recorded information about an identifiable individual. Personal information that Vital Statistics Support collects, uses and discloses is only for the purpose of obtaining birth, marriage, and death certificates. The information we collect is based on the guidelines set out by the Vital Statistics agencies across Canada. Other information such as payment and additional contact information is collected strictly for the purpose of carrying out the requested services. Below is an exhaustive list of the personal information that Vital Statistics Support may collect, use, and/or disclose. Not all of the following information will be collected with every application but only as is required:

Why we collect and use personal information

Vital Statistics Support collects, uses and discloses personal information only for the purposes of providing the requested services of ordering birth, marriage and death certificates from the various Registrar Offices or Vital Statistics Agencies across Canada. Our role is to submit applications for birth, marriage and death certificates on your behalf, provided you meet the requirements of the issuing government agency. We are not a government agency.

Limits on collection, use, and disclosure

Vital Statistics Support will only collect, use and disclose personal information that is necessary to fulfill the requested services and in a manner that is in accordance with PIPEDA. We will not collect, use or disclose personal information except for the identified purposes unless Vital Statistics Support has received further consent from the individual, or as required by law.

How we disclose personal information

For the purpose of our services, the information that we collect is submitted to the corresponding Registrar Offices or Vital Statistics Agencies for obtaining birth, marriage and death certificates. Vital Statistics Support is not a government agency and as such does not hold or have access to any vital records. All certificates received are processed, printed and mailed from Registrar Offices or Vital Statistics Agencies directly to our clients. Vital Statistics Support collects personal information with the intention of submitting it to the corresponding Registrar Offices or Vital Statistics Agencies to assist in the application process of requesting birth, marriage or death certificates. Vital Statistics Support will not submit your application to Registrar Offices or Vital Statistic Agencies without your written authorization.

How we obtain consent to collect, use, and disclose personal information

Where personal information is voluntarily submitted to Vital Statistics Support for the obvious purpose of requesting birth, marriage or death certificates, we will consider consent to collect, use, and disclose personal information to be implied in order to complete this service.

How long we retain personal information

Vital Statistics Support will retain personal information for a minimum of one year as is required by PIPEDA, if needed. Subject to the above mentioned one year minimum, Vital Statistics Support will retain some information such as account and payment information for longer as is necessary to fulfill our business and legal requirements, to a maximum of seven years.

How we keep personal information secure

Vital Statistics Support has security measures in place to prevent against risks such as unauthorized access, collection, use, disclosure, copying modification and disposal of personal information. These security measures include appropriate physical, electronic, and management procedures to ensure the safety and protection of your personal information.

How we ensure that personal information is accurate

Vital Statistics Support is committed to ensuring that the personal information we collect, use and/or disclose is accurate and complete. Whenever possible, Vital Statistics Support obtains information directly from our clients and not from other sources such as public resources available online. Vital Statistics Support cannot be held accountable for inaccurate or incomplete information that has been provided to us directly by our clients.

How we provide individuals with access to their personal information under our control or custody

At any time individuals have the right to access their personal information that Vital Statistics Support has under its control and custody. All requests for access must be made in writing along with a photocopy of a piece of government issued photo identification. Vital Statistics Support will only release information to the individual it pertains to.

At a request for information, Vital Statistics Support will provide individuals a copy of their personal information we hold, information about the ways in which their information has been used, and the names of the organizations to which their personal information has been disclosed. Vital Statistics Support will respond to all requests for information within 30 days after it has been requested. Vital Statistics Support will only refuse access to personal information where authorized or required to by PIPEDA or where required by law. If Vital Statistics Support refuses an access request, you will be notified in writing stating the reasons for the refusal and provide you with any further steps that are available to you.

How individuals can make a complaint, ask for access or ask questions

For all inquiries, please contact our office at:
57 Westchester
N6G 2K6

Toll-Free Fax: 1-613-691-6268

At any time if you are not satisfied with Canadian Birth Certificate’s response, you may contact the Office of the Privacy Commissioner of Canada at:

Office of the Privacy Commissioner
of Canada
30, Victoria Street
Gatineau, Quebec
K1A 1H3

Toll-Free Fax: 1-800-282-1376 / 819-994-5444
TTY: 819-994-659

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